Front Desk Agent

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Company

Hotel Lucent

Description

Who We Are

Managed by BPR Properties, Lucent is a 47-room hotel located on the border of Palo Alto and Menlo Park and boasts innovative indoor outdoor spaces to meet, dine and sleep for the entrepreneurial spirit. Lucent is a great place for business travelers who love to socialize with drinks and activities, recharges in a lively social setting and wants a hip experience without all the attitude associated with a boutique hotel.

BPR Properties is an innovative hospitality company that creates lasting guest experiences through smart, engaging, and creative projects. Our key properties currently reside in Palo Alto, serene Santa Cruz, picturesque Berkeley, and now coming-soon Portland.



What We Look For

We are looking for a Guest Service /Front Desk Agent for Part Time & Full Time positions. This person will help provide extraordinary service to our guests at our new hotel.



The Key Responsibilities:

-Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information
-Build an authentic bond with guests and create a unique experience that they will want to come back for
-Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel
-Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again
-Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations
-Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
-Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct



The Model Qualifications:

Previous front desk, reservations, and/or hospitality experience preferred





Be Bold. Apply Now.

Like what you see? If interested, please apply now at https://lucent.applicantpro.com/jobs/521190.html to be considered for this position.

*BPR Properties is an Equal Opportunity Employer

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Listing ID

525913053
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